The five senses & customer experience

Because we spend our waking hours consumed in the design, layout and branding of hospitality and foodservice establishments and the messages communicated to your customers we have a great eye for detail when it comes to the small things that make a big difference to your business and its performance.

“Your business communicates on a number of levels to your customer; we deal in effective communication via design, branding and operational layout and principles…….”

Through a low cost evaluation we are able to advise on how certain elements of your operation could benefit through solutions that will enhance customer experience and increase your business presence amongst your competition.

We are not looking to sell products and costly refurbishments or offer unconstructive or unnecessary criticism. We work with the smallest businesses to medium sized chains and have great tricks and tips from our experience to empower you with knowledge and confidence to incorporate small changes to improve customer experience.

 Our evaluation will assess on the following criteria and is presented in a ten page report format:

•Interior layout, design and space planning.

•Overall presentation of “the business”.

•Point of sale/point of purchase evaluation.

•Interior communication and customer experience.

•Confirming your target consumer’s expectations.

•Cohesion and continuity between branding, marketing and the outlet design.

•Menus and product.

•Exploiting your competitions weaknesses.

•Equipments and locations.

“Where do I go from here?”

Tailored to suit smaller budgets you will be surprised that our consultancy is aimed at providing excellent value for money.

We hope that you are revved up and ready to go and take that step that will bring your outlet back on track and outshine your competitors. We are always here to talk to should you have any specific queries so if you feel more comfortable picking up the phone we would like to hear from you.

To request a quotation simply complete the online form on the contact us page providing us with a brief outline of your business, its location and state "quotation request" as the subject.